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PACKTION PRIVACY STATEMENT Version 20180521
This version of our Privacy Policy comes into force on May 21, 2018.
Packtion processes personal data from contact persons who visit our website and report here via the contact form and from people who have direct contact with us for our services and products offered. This is aimed at guaranteeing the services of Packtion. The personal data therefore primarily relate to the function of the person within a company and not as a private person.
In this Privacy Policy we would like to inform you about which data we process and why. Packtion B.V. is responsible with regard to the processing of your
personal data. Read this information carefully so that you understand how we process data and what your rights are.
In addition, you can find information about the use of our website in our disclaimer.
1. What kind of information does Packtion use?
Information you give us in your position at a company
We process data that we receive from you. For example when you register via the website or when you contact us.
When you contact us or when we contact you, we collect information about the reason for this contact and all information you provide to us by phone or e-mail. This also includes all notifications that we receive from others about you. We may review, scan or analyze such communications for fraud prevention, risk assessment, research and customer service purposes.
We can ask you to give us feedback about our service through a
e-mail, online survey or telephone. We appreciate feedback and only process personal information (such as your email address or mobile number), which may be collected by us or our service provider for internal analytical purposes to improve our services.
2. For what purposes does Packtion use the information?
Below you can read for which purposes Packtion uses this information.
The delivery of our services and products from and to companies
We use your data firstly to fulfill our contractual obligations towards the company where you work and to ensure that our service is offered to this company in the best possible way. In this connection we use your data to:
• provide customer service through various channels, such as e-mail and telephone
• send you status updates, invoices and / or payment reminders by e-mail, SMS, WhatsApp, or other direct messages or push notifications
• keep our internal administration in order and offer, personalize, measure and improve our advertising and marketing activities.
For this reason, we process your data to:
• inform you about additional services, events, offers, promotions and benefits
• to keep in contact via e-mail, telephone or SMS (or other direct message service) or to answer your questions
• invite you to give feedback about our service
• draw up anonymous statistical information that we use for target group and market analyzes
We can also process and store your data to comply with legal obligations. For these reasons, we process personal data for:
• preventing, detecting and combating fraud or any other unlawful use
• registering, mediating and resolving possible disputes or irregularities
• comply with our legal obligations, such as keeping records and complying with rules in the context of criminal or other investigations by competent authorities
• maintaining our General Terms and Conditions and other policies.
3. When is information provided to third parties?
a. If you buy or sell products on behalf of the company where you work. This also applies to products or services where Packtion mediates and represents as an agent instead of a distributor.
When you buy or sell products, others may gain access to information such as your name and telephone number, as this may be necessary for the execution or completion of the transaction (including delivery). For example, if you enter into a purchase agreement with our supplier or customer, your details will be provided for arranging the collection or shipping of products. We may also provide such or other information, such as your e-mail address, in case of problems between you and this user.
b. With your permission
We can also provide your information to others if you have agreed to this.
c. When certain services are offered by external companies
We can also enable processors. These are third parties who perform services for us and also process personal data in that context. For example, processors can provide payment, advertising, customer or sales support services, support us in sending emails or analyzing feedback, and help us secure against fraud. Processors have a duty of confidentiality and may only use the specific data to provide services to us on our instructions.
d. When we are (legally) obliged or for the enforcement of our General Terms and Conditions
We may also disclose your information to third parties:
• if we feel obliged to do so, for example in case of disputes to comply with legal obligations, such as court orders
• to cooperate with authorities such as the police or tax authorities
• to maintain the Packtion Terms and Conditions
Third parties to whom we provide your information may be outside the European Economic Area or they may use servers located outside the European Economic Area. The level of protection can be lower in those countries than in the European Economic Area. In such cases and where necessary, we will ensure that there is a legal basis for such a transfer and that adequate protection of your data is provided, as required by applicable law, for example by using standard agreements approved by relevant authorities and by requiring the use of other appropriate technical and organizational information security measures.
4. How do we secure your information and how long do we keep the information?
We take security of your data seriously and have security procedures and technical limitations to protect your data against unauthorized access, destruction or alteration.
We keep your personal data for as long as necessary for the purpose for which it was collected or used, unless a longer storage period is required or permitted by law. After the relevant period, we will delete or anonymize your information.
5. How can you manage your information?
If you want to know what information we have about you, you can ask us to provide you with an overview. You can also ask us to delete your personal data. You can do this by sending an e-mail to info@packtion.com. In the topic, indicate whether it is an access or removal request. This allows us to help you more quickly. Please note that Packtion can ask you for additional information to determine your identity.
In addition, we would like to inform you that we may need to retain certain information in order to comply with national laws or regulations, to prevent and combat fraud, to resolve any disputes and to maintain our Terms and Conditions.
Moreover, in certain cases you can object to certain processing or ask us to temporarily stop certain processing. When you have given us permission for certain use of your data by us, for example for sending marketing e-mails, you can easily withdraw your consent.
6. What should you do in case of privacy violation?
If you think we have violated your rights, we kindly request you to inform us by sending an e-mail to info@packtion.nl. This allows us to investigate the situation as quickly as possible.
7. Can this privacy policy be changed?
Packtion is at all times entitled to change this Privacy Policy or to supplement it by publishing an amended Privacy Policy on the website. The most current Privacy Policy can be found on the website. The Dutch version of our Privacy Policy is the original version, other languages are only translations. In case of contradictions, the Dutch version will take precedence.
8. Contact
If you have any questions about this Privacy Policy, you can contact us at any time via the following contact information:
Packtion B.V.
Telephone: +31 (0) 55 53 44 146
E-mail: info@packtion.com
Address: Kleine Fluitersweg 100
7316 MX Apeldoorn
The Netherlands